Refund Policy
Last updated: 16 October 2026
ExhieLeadz Solutions (OPC) Private Limited, Bangalore, India (“ExhieLeadz”, “we”, “us”) sells contact data for trade show exhibitors. Customers buy credits, and one credit unlocks one exhibitor contact. This policy explains what happens to those credits if an order is refunded.
1. Credits are added immediately
When payment is confirmed, credits are added to your account straight away. There is no manual approval step and no waiting period, so you can begin unlocking contacts as soon as your payment clears.
2. The two kinds of credit
Your account holds two separate balances, and they are treated differently:
- Monthly credits — a free allowance included with your account. Your monthly usage resets at the start of each calendar month, restoring the allowance.
These are a free allowance, not a purchase. - Purchased credits — bought as a credit pack. These are added to your balance, do not reset each month, and do not expire while your account remains open.
The two balances are tracked separately, which is why a refund affects only one of them.
3. Refunding a credit pack
When a credit pack order is refunded, the credits from that order are taken back from your purchased balance. Monthly credits are never affected by a refund.
Only purchased credits that are still unused can be taken back. If credits from that order have already been spent, we reverse whatever remains and record the shortfall in your credit history. Your balance is never pushed below zero by a reversal.
4. Full and partial refunds
- Full refund — all remaining purchased credits from that order are reversed.
- Partial refund — the matching proportion of that order’s credits is reversed. If 25% of an order is refunded, 25% of its remaining credits are reversed.
Where a refund is issued directly through your payment provider’s dashboard and reaches us only as an order status change, the order is treated as fully refunded.
Refunds are tracked per order, so a second refund on the same order will only reverse what is still outstanding and will not double-count.
5. Monthly credits are not refundable
Monthly credits are a free allowance rather than a purchase. They cannot be refunded, converted into cash, or carried over into another account.
6. Unlocking is a one-way action
Unlocking a contact reveals the name, job title, telephone number and email address of a decision maker, and a copy is saved to your account. Once that information has been delivered it cannot be returned.
This is why a refund reverses unused purchased credits. We are not able to un-deliver contact data that has already been supplied.
7. Chargebacks
If you raise a chargeback with your bank rather than contacting us, remaining purchased credits from that order will be reversed while the dispute is open. If the chargeback is resolved in your favour, the credits remain reversed.
8. Requesting a refund
Email info@exhieleadz.com with your account email address and the order number. Please tell us briefly why, as it helps us improve.
- We respond to refund requests within 24 hours.
- Once a refund is approved, the credits are reversed to your account immediately.
- How long the money then takes to reach you depends on your bank or payment provider, not on us.
9. Refund window
Refund requests must be made within 24 hours of the purchase.
10. Changing this policy
We may update this policy from time to time. The version in force is the one published on this page at the time your request is made.
11. Contact
ExhieLeadz Solutions (OPC) Private Limited
Bangalore, India
Email: info@exhieleadz.com